Diversification remains essential for the banking industry

Diversification remains essential for the banking industry

While most of the banking industry continues to embrace the digitalization of operations, the in-person experience remains an essential function for business banks. Because of this, bank branches will always be important, President of Fidelity Bank Todd Williams told Invest:Insights. He also remarked on how diversification has been integral for his bank in helping to hedge the low-interest-rate environment.