COVID-inspired changes likely to be standard in banking moving forward

COVID-inspired changes likely to be standard in banking moving forward

Community banks have and will continue to play a vital role in the local economy. For Pilot Bank, although there was some initial hesitancy to use technology in the early days of COVID, both the bank and the clients were able to onboard easily, President Rita Lowman told Invest:Insights. For example, the early days of the ATM system were filled with uncertainty but now it is a standard part of the industry, the same is likely to happen with the COVID-inspired changes, she said. However, human touch will remain an important aspect of the industry, and she looks forward to reconnecting with clients in person soon.